Grievance Redressal Mechanism

At Janata Station, we are deeply committed to upholding the highest standards of journalistic integrity, accuracy, and fairness. We strive to provide objective, factual, and unfiltered reporting from Northeast India. However, we acknowledge that errors or lapses may occasionally occur.

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have instituted a clear and transparent Grievance Redressal Mechanism to address concerns regarding our content.

How to File a Grievance

If you believe that any content published on the Janata Station website (janatastation.com) or our official social media channels violates the Code of Ethics or contains factual inaccuracies, you may file a formal grievance.

To help us investigate and resolve your complaint efficiently, please ensure your email includes the following details:

  • Your Full Name and Contact Details (Phone number and Email address).
  • Link to the Content: The exact URL/Link of the article or video in question.
  • Date of Publication: When the content was published or when you accessed it.
  • Nature of the Grievance: A clear and concise description of your complaint, specifying exactly how the content violates editorial ethics or what specific facts are inaccurate.
  • Supporting Material: Any documents or evidence that support your claim (optional but recommended).

Grievance Officer Details

In accordance with the IT Rules, 2021, we have appointed a dedicated Grievance Officer to handle all editorial complaints. Please direct your formal grievances to:

Name of the Grievance Officer:

Designation:

Email Address:

Physical Address:

Redressal Process and Timelines

We take all legitimate complaints seriously and process them through a structured tier-one redressal system:

  • Acknowledgment: Upon receiving a formal grievance via email with all requisite details, our team will acknowledge the receipt of your complaint within 24 hours.
  • Resolution: We will conduct an internal review and aim to dispose of the grievance and communicate our decision to you within 15 days of receiving the complete complaint.
Please note: Anonymous complaints or those lacking specific details regarding the content in question may not be processed.